Disputo is an AI-powered consumer dispute tool that helps you pursue denied refunds from DoorDash, Uber Eats, Instacart, and Grubhub, using scripts grounded in each platform’s Terms of Service, your card issuer’s chargeback rights, and federal consumer protection statutes.
Most platform Terms of Service grant broad discretion over refund decisions, with limited consumer recourse when claims are denied. Consumers typically receive no explanation and no clear escalation path. Disputo changes that.
Pick the platform and issue type. Enter your order details and describe what happened. Disputo scores your evidence and tells you exactly what to add.
Disputo generates scripts that reference each platform's Terms of Service, in language tuned for their support flow.
Open chat. Paste line one. We tell you what to say to every objection — including the ones they're trained to use.
If chat fails, Disputo builds your complete chargeback package — correct reason code, evidence packet, and bank script. You submit it to your bank in under 5 minutes. You get a Win Card to share.
Every Disputo win generates a Win Card — anonymized, opt-in, screenshot-shareable. The cards below are simulated examples — not real user wins. They illustrate the types of disputes Disputo is built to handle.
Win cards above are illustrative examples showing the types of disputes Disputo is built to handle. Individual results vary and are not guaranteed. Disputo does not guarantee refunds or chargeback approvals.
* Individual results vary. Disputo does not guarantee refunds, chargeback approvals, or specific recovery amounts.
Yes, and no. Disputo only uses public-record dispute mechanisms: the platform's own Terms of Service, federal consumer-protection statutes, BBB/FTC complaint systems, and the chargeback rights your card issuer already gives you. None of this is a hack. It's the recourse you already had — written down, in order.
Significantly. California AB 578 (signed October 2025, effective January 1, 2026) requires major food delivery platforms to issue full cash refunds — not app credits — for missing, wrong, or undelivered orders, including all taxes, fees, and tips. The law also requires platforms to provide access to a real human customer service agent when automated systems cannot resolve an issue. Disputo helps California users pursue claims under these provisions. This reflects Disputo's general understanding of AB 578 as of its effective date — consult a licensed California attorney for advice specific to your situation.
DoorDash, Uber Eats, Instacart, Grubhub, and Seamless at launch. Postmates, Caviar, and ezCater are next. Each platform has its own script set tuned to its specific Terms of Service and support flow.
That's what Pro is for. We escalate: supervisor script, formal email, social-media callout, BBB complaint, FTC complaint, and — if all of that fails — a chargeback package built for your specific card network, with the correct reason code and a pre-drafted counter-rebuttal.
We track each platform's published Terms of Service and update our citation index when we identify changes. Scripts reference the relevant ToS provisions as of our last review. Platform Terms can change — if you notice something is out of date, email hello@getdisputo.com.
Your chargeback rights are real — the Fair Credit Billing Act gives you the right to dispute charges with your card issuer, and platforms cannot interfere with that process. However, platforms' Terms of Service do permit account deactivation in certain circumstances, and some users have reported restrictions following chargebacks. Disputo's approach is to exhaust platform support channels first — which is why scripts escalate through chat, supervisor, and formal email before reaching the chargeback step. A resolved dispute is less likely to trigger account issues than a first-contact chargeback.
Three claims a month are free. Pro covers our AI API costs and the engineering hours we spend keeping scripts current. A single recovered $24 wrong-item refund pays for three months of Pro.
Your evidence and order data stay encrypted at rest. Claim data is retained while your account is active and deleted within 30 days of account deletion. We never sell personal data. Win Cards are opt-in only.
Support chat is engineered to say no quickly. Disputo gives you the exact language from the platform's own Terms of Service, your card issuer's chargeback rules, and federal consumer statutes — so your first message reads as a formal claim, not a complaint. That changes what the agent is allowed to do.
Many users denied in the last 60 days are still within their card's chargeback window — check your card terms for your exact deadline. Start your first claim now. We'll build your case.