DoorDash, Uber Eats, Instacart and Grubhub auto-deny your refund before a human ever sees it. Disputo is the AI dispute agent that drafts the script, files the chargeback, and gets you the money — in the time it takes them to say no.
They charged me $63, sent a photo of someone else's doorstep as ‘proof of delivery,’ and told me their AI had reviewed the case. There is no human to talk to. They are stealing money.
Platforms have a direct financial incentive to deny. Their own Terms of Service state they are “not obligated to refund even if order/service is not delivered.” Every denied claim is pure margin. Every consumer is solo. Disputo changes the math.
Pick the platform. Upload the screenshots. Paste the order email. Disputo auto-parses everything.
An adversarial AI cites the platform's own ToS against itself, in language tuned for their support flow.
Open chat. Paste line one. We tell you what to say to every objection — including the ones they're trained to use.
If chat fails, Disputo builds your complete chargeback package — correct reason code, evidence packet, and bank script. You submit it to your bank in under 5 minutes. You get a Win Card to share.
Every Disputo win generates a Win Card — anonymized, opt-in, screenshot-shareable. The cards below are illustrative examples of the kinds of disputes Disputo is built to handle.
* Win cards above are illustrative examples. Statistics marked * are based on publicly reported dispute outcomes across covered platforms. Individual results vary and are not guaranteed. Disputo does not guarantee refunds or chargeback approvals.
Yes, and no. Disputo only uses public-record dispute mechanisms: the platform's own ToS, federal consumer-protection statutes, BBB/FTC complaint systems, and the chargeback rights your card issuer already gives you. None of this is a hack. It's the recourse you already had — written down, in order.
Significantly. California AB 578 (signed October 2025, effective January 1, 2026) requires DoorDash, Uber Eats, Grubhub, and Postmates to issue full cash refunds — not app credits — for missing, wrong, or undelivered orders, including all taxes, fees, and tips. It also mandates access to a real human agent when automated systems fail. Disputo helps California users enforce these rights directly, and helps users in all other states achieve the same outcome through escalation and chargeback channels.
DoorDash, Uber Eats, Instacart, Grubhub, and Seamless at launch. Postmates, Caviar and ezCater are next. Each platform has its own script set tuned to its specific ToS and support flow.
That's what Pro is for. We escalate: supervisor script, formal email, social-media callout, BBB complaint, FTC complaint, and — if all of that fails — a chargeback package built for your specific card network, with the correct reason code and a pre-drafted counter-rebuttal.
We monitor each platform's published Terms weekly and pin every change to a citation index. When the platform updates §7.4, our scripts update too — usually within 48 hours. You always run the current language.
In the rare case a platform deactivates a user for too many disputes, our policy is to refund your most recent Pro payment and walk you through reactivation or platform migration.
Three claims a month are free. Pro covers our Claude API costs (~$0.008 per claim) and the engineering hours we spend keeping scripts current. A single recovered $24 wrong-item refund pays for three years of Pro.
Your evidence and order data stay encrypted at rest, and are deleted 60 days after a claim closes unless you opt in to the anonymized win-rate dataset. We never sell personal data. Win Cards are opt-in only.
DoNotPay is a broad consumer legal AI at $36/mo. Disputo is purpose-built for one job — delivery refund recovery — at a fifth the price, with platform-specific scripts that update with every ToS change.
If you've been denied a refund in the last 60 days, you're still inside the chargeback window. Start your first claim now. We'll handle the rest.